FAQ
1. General Information
We handle a wide range of document types, including legal contracts, marketing materials, technical manuals, financial reports, immigration paperwork, medical records, and academic transcripts. Our professional translators ensure that your documents are accurately and effectively translated, no matter the subject matter.
Translation Shop offers services in over 100 languages, including English, Spanish, French, German, Chinese, Arabic, and many others. If you don’t see the language you need listed on our site, feel free to contact us—we’ll do our best to help!
It’s easy! Simply contact us or use our online ordering form to upload your documents. We’ll review your request, provide a quote, and get started once you’re ready.
2. Certified & Notarized Translations
A certified translation includes a signed statement (Certificate of Accuracy) from the translator or translation service attesting to the completeness and accuracy of the translation. You’ll often need a certified translation for:
- Immigration applications (e.g., for USCIS)
- Legal proceedings (e.g., contracts, affidavits)
- Academic submissions (e.g., transcripts, diplomas)
A notarized translation means a notary public verifies the translator’s signature on the certificate. You may need a notarized translation for:
- Legal documents (e.g., wills, contracts)
- Some immigration documents
- Property transactions
Currently, we do not offer sworn translations (required in certain countries like Spain, France, or Germany). In the U.S., certified or notarized translations generally suffice for official purposes.
Not necessarily. Notarization is only required if the requesting organization specifically asks for it. If you do need notarization, we charge a $20 fee per notarized certificate. Multiple documents can be grouped under a single notarized certificate if they’re all being used for the same purpose; otherwise, each additional certificate is another $20.
Yes! Our certified translations meet USCIS requirements and are accepted by courts and other government offices. If you have questions about specific agency requirements, we’re happy to help you confirm.
Generally, no. Most official organizations require translations to be done and certified by a professional translator or recognized translation service. We handle both the translation and certification process to ensure it meets all requirements.
3. Costs & Turnaround Times
Our rate is $23.99 per page (up to 250 words). For documents exceeding 250 words per page, we charge $0.10 per additional word. Revisions are free to ensure the translation is accurate and meets your needs.
Standard translations start at $23.99 per page (up to 250 words) or $0.10 per word for longer documents. Pricing may vary based on language pairs and complexity.
Turnaround times depend on document complexity and length.
- Standard, simple documents: Usually completed within 24 hours (up to around 10 pages).
- Complex, specialized texts (legal, technical, etc.): May take up to 2 business days or longer, depending on the project size.
For large projects or urgent deadlines, expedited services are available for an additional fee.
If your project involves highly specialized content (e.g., technical manuals, legal documents with multiple exhibits) or requires large volumes of text, please contact us with your details. We’ll review the scope, discuss your needs, and provide a tailored quote and timeline.
4. Our Translation Process
- Upload Documents: Place your order through our website, including all required details.
- Translator Assignment: Our support staff assigns your job to a qualified translator experienced in your document’s subject matter.
- Translation & Review: After translation, a reviewer checks formatting, spelling, and grammar to ensure quality.
- Approval: You receive the translation to review. You can request revisions or approve the final copy.
- Final Delivery: Once approved, we will email the finalized translation. If you requested a physical copy, we’ll provide tracking details once it’s shipped.
Just let us know! We offer free revisions to ensure your translation meets your needs. If you notice any inaccuracies or want stylistic changes, reach out to our support team, and we’ll update the document promptly.
If your original document is updated while we’re still working on it, let us know as soon as possible. We’ll integrate those changes into your translation. The quote or deadline may be adjusted for significant edits to maintain quality.
Yes. If only certain sections of your previously translated documents need updating, send us the new or modified text. We’ll translate the changes and ensure the overall document remains consistent.
We use translation memories, glossaries, and style guides to ensure consistent terminology. We aim to assign the same team of translators for recurring clients so they become familiar with your brand voice, style, and subject matter.
Absolutely! After placing your first order, you can create an account in our translation portal. From there, you can monitor project progress, communicate with our team, and view completed translations in one convenient place.
After placing your first order through our online form, you’ll have the option to create an account. You can also click the “Sign In” or “Account” button on the website menu to log in or register. This portal allows you to track orders, access completed translations, and manage your account details.
5. Quality Guarantee & Revisions
Yes! We take pride in our work and want you to be completely satisfied. If you’re not happy with the final translation or if it doesn’t meet our high standards, we offer a 100% money-back guarantee.
Absolutely. We offer free revisions to ensure your translation is accurate and meets your needs. If you have feedback or see any issues, let us know, and we’ll address them promptly.
6. Large Projects & Discounts
Yes, we do. We value our long-term clients and those with large-scale needs. Contact our customer service team to discuss potential discounts on bulk orders.
Absolutely. We can establish a volume discount structure if you have consistent translation needs or large word counts. Contact us to share your projected volume, and we’ll work out a pricing model that fits your needs.
Yes! We can set up monthly invoicing or custom billing schedules for frequent translation needs—such as law firms or businesses with recurring projects. This helps streamline your payment process.
Definitely. We understand that businesses with ongoing needs benefit from personalized attention. A dedicated account manager ensures consistent terminology, streamlined communication, and faster turnaround times for repeat orders.
If your project is unusually large or highly specialized, please reach out with your requirements. We’ll review the scope, discuss turnaround times, and provide a tailored proposal (including any discounts for bulk work).
Definitely. We work with a network of translators and multimedia experts to handle video subtitles, voiceovers, graphics, and more. Just let us know your project scope, and we’ll provide a tailored solution.
7. Confidentiality & Security
We take privacy very seriously. All document transfers are secured via HTTPS encryption, and we require Non-Disclosure Agreements (NDAs) from our translators. This ensures your sensitive data remains secure, whether it’s business, legal, or healthcare-related.
We’re happy to accommodate additional security needs. If you have a custom NDA or any specific data protection requirements, our legal team will review and implement them to ensure your information stays protected.
8. Additional Questions You Might Have
Most notaries can only notarize documents they understand. We recommend first translating your document into English (or the notary’s language). We can provide certified translations that a notary can then verify.
We accept the most common document formats, including PDF, Word, PowerPoint, Excel, and image files (JPEG, PNG). Contact us if you have special requirements or unusual formats, and we’ll do our best to accommodate.
We accept major credit cards, PayPal, and other secure payment methods. During the checkout process, you’ll see all available payment options.
Yes. If you’re on a tight timeline, let us know when placing your order. We’ll do our best to accommodate rush requests for an additional fee, ensuring your project is delivered on time without compromising on quality.
We can handle various file types and design layouts. Let us know if you require InDesign formatting, PowerPoint presentations, or any other specialized layout work. We’ll ensure the translated content is formatted correctly to maintain visual consistency.
Absolutely. By default, we provide a secure digital copy. If you need a physical copy for official submissions or personal records, please let us know at checkout. We’ll mail the hard copy and provide tracking information if requested.
Yes. We have a dedicated multimedia team to handle transcription, subtitles, or voiceovers in multiple languages. Simply outline your project requirements, and we’ll match you with the right experts.
9. Contact Us
We’re always here to help!
- Website: www.translationshop.co
- Contact Form: Get in touch
- Email: support@translationshop.co
Whether you have questions about pricing, processes, or special requirements, our team is ready to assist you every step of the way.
